Reporting issues where you don't know the root cause

When reporting issues where you don't know the root cause, be sure you include the following information (if applicable):

  • screen shots

  • log files (local and server if you can get them)

  • machine stats (CPU usage, memory usage, disk, etc...)

  • what was happening:

    • What were you doing (steps, activities, etc...)?

    • What else might have been going on at the same time (volume, batch jobs, etc...)?

    • What else was doing on right before the error occurred?

  • copies of the configuration files at the time, or a summary of key configuration settings